Frequently Asked Questions 

If I send in an application to be quoted, how do I know who is handling it?

How do I renew an account?

How do I know if you write a particular class of business?

Do I have to have the insured’s signature in order to obtain a quote?

Can I issue a Certificate of Insurance from my office?

Can I contact a department via email?

Do you accept e-mail applications?
In addition to faxed and mailed applications, we do accept e-mailed applications. All frequently used applications are now available for your use on the web site. If the application is not available online, the assigned underwriter will fax it to your office. Each underwriter has their own e-mail address for transmitting the completed applications. If you do not know who has been assigned to the particular account, just e-mail your application to the appropriate department group e-mail address and it will be forwarded appropriately.

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How do I bind a piece of business?
You may bind a piece of business through fax or e-mail. All e-mail binding must be done through the group e-mails. We will not honor a request to bind e-mailed to a specific individual. We do not accept requests to bind over the phone or through voice-mail. A completed application is required for all new business; the signed renewal offer form is required for all renewal business UNLESS your policy is an automatic renewal. All automatic renewals are bound upon the renewal date and Insured’s copy of the policy and a signed statement by the insured MUST be returned for flat cancellation.
You have 10 days from the date of binding to get all requested information to the underwriter (i.e. photos, original applications, etc.). Some Workers' Compensation companies differ. Ask underwriter for exact requirements of the quoted company. Terms and conditions of each policy are listed on all quotes and binders.

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Which applications do you accept?
For the most part, we accept standard ACORD applications. If a supplemental application is required, the underwriter will inform you and fax or e-mail the appropriate form, or direct you to the web site for immediate downloading.

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How do I renew an account?
An offer along with requested information will be faxed to your office approximately 45 days prior to the renewal date (90 in Florida). You may then bind the piece of business via fax or e-mail, at any point up to the inception date of the renewal policy. You must sign and return the renewal offer for all Personal Lines policies. All requested information is due 10 days after binding (5 days on all PMI accounts). Preferred Markets policies are automatic renewals. For all direct bill policies, the policy will be issued 60 days prior to the renewal inception date and sent to your office. The insured will be billed directly.

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Do I have to have the insured’s signature in order to obtain a quote?
No, the insured’s signature is not required in order to obtain a quotation. Most accounts that Kimbrell Insurance Group writes can be quoted over the phone. In order to bind the accounts, the insured and agent’s signature must accompany the appropriate application.

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Can I issue a Certificate of Insurance from my office?

In some cases, Certificates can be issued from the agent's office. Please review our Certificate Procedures for more information.

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Can I contact a department via email?

Each department has a general email address as follows:

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